This incident has been resolved. Turnaround time is now back to normal.
Posted Oct 15, 2025 - 02:52 UTC
Update
Turnaround times are now back in normal ranges! We will continue monitoring for the next couple of hours to ensure this is fully resolved. Thank you for your patience.
Posted Oct 14, 2025 - 23:03 UTC
Update
We are continuing to make progress on improving our turnaround time. All submissions are currently within a 2 hour turnaround time and we are seeing steady improvement.
Posted Oct 14, 2025 - 20:51 UTC
Monitoring
We are experiencing slower processing times for income and fraud verification reports, resulting in some submissions with a turnaround delay of up to approximately 3–8 hours. The issue stemmed from a code change that prevented some submissions from being routed for review, creating a backlog. The fix has been implemented, and backlogs are being cleared. We expect turnaround times to return to normal by end of day.
Posted Oct 14, 2025 - 19:35 UTC
Investigating
We are experiencing slower processing times for income and fraud verification reports, resulting in some submissions with a turnaround delay of up to approximately 3–8 hours. The issue stemmed from a code change that prevented some submissions from being routed for review, creating a backlog. The fix has been implemented, and backlogs are being cleared. We expect turnaround times to return to normal by end of day.
Posted Oct 14, 2025 - 19:35 UTC
This incident affected: Enterprise Partner API and Leasing Agent Experience.